PSL Management and Software Technology Limited

Customer Care and Billing

The PSL Customer Care & Billing team delivers software systems and professional services designed to power a service provider's front office. Our expertise in the Telecom domain is largely used by some of the major Telecom players. The solution can be easily implemented for large service providers and enterprises around the globe to improve operations and enhance the bottom line.

Our consultants are trained with vast exposure to the telecommunications industry. We have tremendous experience in implementing number of Customer Care and billing solution in the areas of GSM, fixed line, Broadband, Internet and convergent services. PSL has established a strong support team on major products/solutions to take care of the support through their Call Center and handling complaints through web.

We have an unparalleled reputation for:

• Data Migration from one platform to another
• Development of automated scripts for data migration
• Online Switch Disconnection based on outstanding bills
• Online Reconnection based on receipts
• Finding ways for clients to maximize each of their business requirements by identifying work-around solutions which are unable to meet with the current system
• Design, Development and Testing
• Development of various interfaces
• Business Process Re-engineering
• Report generation on Billing related areas
• Support Maintenance and operational support for Billing and Customer Care for BSNL
• Initial and Final Testing of various switches for complaints

PSL has the exposure to numerous projects, studies and markets and are willing to share the experiences with customers